More than 50 million directory assistance calls are made annually in Finland. This is an exceptionally large number of calls in a country of only 5 million inhabitants. More than half of those calls are made to Fonecta's national and international directory assistance services.

National Directory Assistance

Fonecta's national directory assistance services, 02 02 02 and 118, are some of Finland's highest rated services in terms of customer satisfaction.

This high customer satisfaction is achieved by Fonecta's quick and friendly service tied with exceptionally high reliability of the directory content - the national directory data is updated several times a week.

Add Europe's most innovative additional service features to the offering, such as the option to receive maps and driving directions by MMS, and it is no surprise that Fonecta has accumulated such a large and loyal customer base in Finland.


Versatile Service Features

In addition to the easy operator-assisted directory data retrieval on the phone, Fonecta's directory assistance services include the following additional features:

• Call completion
• Reverse search
• Option to send and receive directory information via an SMS-message
• Maps and driving directions by an SMS- or MMS-message
  

International Directory Assistance

Fonecta offers its customers access to directory information of more than 220 countries around the world. This international data can be accessed in Finland via access number 02 02 08, or if abroad, via +358 202 05 (available to the mobile phone customers of Sonera, Elisa, DNA, Saunalahti and Finnet Com).

In the +358 202 05, the mobile customers receive service in their native language, Finnish, Swedish or English, even while travelling abroad. The contact information is received as an SMS.

Fonecta has successfully combined the company's cutting edge directory solutions and the latest technical features and the easiest interface - speech - into one directory package.

The result: Finland's first voice recognition based directory service in an access number 02 02 00.

This innovative technology won the "Most Innovative Solution" award at the annual SpeechTEK event in New York City in 2002. This solution includes features, such as, operator fall back and call completion.